Refund & Cancellation Policy

Overview

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid Postory subscriptions. It applies alongside our Terms of Service.

Subscriptions and billing

Postory's Pro and Premium plans are recurring subscriptions, billed in advance either monthly or annually in your selected currency (including USD and INR). Subscriptions renew automatically at the end of each billing period until you cancel. Payments, invoicing, and applicable taxes (such as GST or sales tax) are handled by our Merchant of Record, Dodo Payments, who is the seller of record for your purchase.

Free plan and trials

A Free plan is available so you can evaluate Postory before paying. We do not currently offer a separate free trial of the paid plans, so you can try the core workflow at no cost before upgrading.

Cancelling your subscription

You stay in control of your subscription at all times:

• You can cancel at any time from your billing settings in the app, or through the Dodo Payments customer portal.
• When you cancel, your plan remains active until the end of the current billing period — you are not charged again.
• At the end of that period, your workspace returns to the Free plan. Your ideas, drafts, and scheduled posts are retained.
• Downgrading between paid plans takes effect from your billing settings; we do not provide credits for unused time on a higher plan.

Refunds

Our refund approach for subscription fees is:

• Subscription fees are generally non-refundable, including for partial billing periods, plan downgrades, or unused time after a cancellation.
• If you were charged incorrectly, or more than once for the same period, contact us and we will investigate and refund any erroneous charge.
• As our Merchant of Record, Dodo Payments may also review and process refund requests in accordance with its buyer terms and applicable consumer-protection law.
• Nothing in this policy limits any non-waivable refund rights you may have under the laws of your country.

How to cancel or request a refund

To cancel, update your payment method, or request a refund, use the billing section in the app or the Dodo Payments customer portal, or email us at hello@postory.app with your account email and the charge in question. We aim to respond within a few business days.

Failed or overdue payments

If a renewal payment fails, your subscription may be placed on hold while Dodo Payments retries the charge. If payment still cannot be collected, the subscription is cancelled and your workspace returns to the Free plan; your content is retained.

Changes to this policy

We may update this policy as the product evolves. When we do, we will revise the date shown above, and significant changes may be communicated within the app.

Contact

Questions about billing, cancellations, or refunds? Reach us at hello@postory.app.